Our main website, bunnyticket.co, is currently under review by Fillout. In the meantime, please place new orders at bunnyticket.com. Our only official email address is [email protected].
We're restoring existing orders from our own records, so some orders may not appear in My Orders yet. If yours is missing, email [email protected] with your name, the concert, and your proof of payment, and we'll add it for you.
Terms for our ticket purchase assistance services.
1. SERVICE DISCLOSURE — Bunny Ticket does not own these tickets. All tickets are sourced from trusted third-party partners.
2. STRICT ACCOUNT LOCKDOWN — From submission until concert day, your account must remain completely UNTOUCHED. The only exceptions are: (1) logging in on your concert day to display your existing ticket for entry, and (2) logging in during an official membership presale window. Any other access results in immediate forfeiture with NO REFUND.
3. TRANSFER WINDOW — Transfers are finalized up until the day before the concert.
4. NO-REFUND POLICY (USER ERROR) — Providing incorrect credentials results in automatic cancellation with NO REFUND.
5. REFUND & CANCELLATION — No cancellations allowed. Full refund only if we fail to deliver.
Refund terms
If the tickets we secure cost less than what you paid, the difference is refunded. You must submit your refund details on your dashboard within 7 days of your order completion email; refunds not claimed within 7 days are void, and a rejected submission does not extend this deadline. Refunds are sent only by GCash or USDT on the ERC20 network, and Bunny Ticket covers the transfer fees. Please double-check your details: once a refund is sent to the details you provided, Bunny Ticket is no longer liable for any loss caused by incorrect information. If the tickets we secure cost more than what you paid, the balance must be paid through the site within 7 days; if it isn't, your order is cancelled and the amount you already paid is non-refundable.
6. CREDENTIALS — Sign in with email + password or Google. Apple Sign-in is NOT accepted.
7. ORDERS ARE FINAL — All orders are final after the edit window. Make sure your dates, tiers, and budget are finalized before submitting an order.
By submitting an order, you agree to all terms above.